Trouble connecting to Zoom meeting

The symptoms of an unstable connection in the context of using Zoom include one or more of the following:

• latency
• frozen screen
• poor quality audio and video
• meeting getting disconnected

Is Zoom fully functional? Check out their service status page to confirm.

If you’re connecting to Zoom from work on an enterprise Internet connection, most probably the tech support team is already scrambling to fix it. It doesn’t hurt to give them a nudge anyway.

When you have issues like Zoom not connecting while at home or on the go, then you’ll have to refer to your Internet infrastructure and your ISP. Here are the most popular causes:

• You’re too far away from the Wi-Fi router
• You have poor / slow cellular coverage
• Your network hardware needs an update or a restart
• There are temporary ISP infrastructure issues
• There are peering issues with Zoom servers

First – test your online speed. Is it fast enough for Zoom video conferencing? You’ll need at least 2 Mbps upload and 2 Mbps download.

Assuming that nothing is wrong with the Zoom service itself, here’s the quickest way to troubleshoot and fix Zoom not connecting errors:

1. Move closer to the Wi-Fi router or, better yet, use a wired Ethernet connection if possible.
2. Move around until you get better cellular coverage, if no other connections are available.
3. Restart your modem, router and device you’re running Zoom on – computer, smartphone. You may also update your router’s firmware, if that’s available.
4. Check if your ISP is having temporary issues. They should have a status page or at least a social media account to communicate that.